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Frequently Ask Questions. 2

regarding payment and refunds

We accept payments through major credit cards, debit cards, PayPal, and other popular payment methods.

Yes, payment is required in advance for all sessions booked on our platform.

If you miss a scheduled session, our cancellation policy will apply. Some providers may charge a cancellation fee for missed sessions.

If you are not satisfied with your session, please contact our support team to discuss options for a refund or rescheduling.

Our refund policy varies by provider and service. Please refer to the provider's profile for information on their refund policy.

Refunds are only available in certain circumstances, such as technical issues or if the provider did not deliver the agreed-upon service. If you believe you are entitled to a refund, please contact our support team.

Refunds are typically processed within 5-10 business days from the date the request was received.

Some providers may charge a cancellation fee for missed sessions or late cancellations. Please refer to the provider's profile for information on their cancellation policy.

Yes, you can reschedule a session if you need to. However, please be aware of the provider's cancellation policy.

If a session is cancelled by the provider, you will be notified as soon as possible and offered the option to reschedule or receive a refund.
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